Product Liability Insurance
Coverage for Products After They Enter the Marketplace
What Does Product Liability Insurance Help Protect Against?
Even with quality-control procedures, testing, instructions, and careful sourcing, a customer may allege that a product caused injury or damaged property. Product liability insurance may help respond to qualifying claims involving defective products, design issues, warnings, instructions, and other product-related allegations.
Manufacturing Defects
May help address qualifying claims alleging that a product was improperly manufactured, assembled, packaged, or produced and caused bodily injury or property damage.
Design Defects
May help when a claimant alleges that the design of a product created an unreasonable hazard even though the product was manufactured according to its intended specifications.
Warnings & Instructions
Claims may arise when a product allegedly lacked adequate instructions, safety information, labels, warnings, or information about foreseeable use.
Legal Defense & Damages
Depending on the policy, coverage may help with qualifying legal-defense expenses, investigations, settlements, or judgments arising from a covered product liability claim.
Risk Can Follow the Entire Supply Chain
Product Liability Is Not Just for Manufacturers
Manufacturers
Businesses that manufacture, assemble, fabricate, process, blend, package, or otherwise produce products.
Wholesalers & Distributors
Businesses that move products through the supply chain and sell or distribute goods to retailers, organizations, or other businesses.
Retailers
Stores and online sellers may be named in claims involving products they sold, even when another company manufactured the item.
Importers
Companies bringing products into the United States may create significant liability exposure, particularly when the foreign manufacturer has limited domestic presence.
Private-Label Businesses
A company selling products under its own brand may face allegations even when another organization actually manufactured the product.
Sellers Using Outside Suppliers
A business may still face a claim when a defective component, ingredient, package, or finished product originated with an outside supplier.
Examples of Product-Related Claims
How Can a Product Become a Liability Claim?
Every claim is evaluated individually. Coverage depends on the allegations, product, policy form, classifications, exclusions, limits, endorsements, and other circumstances.
A Product Breaks During Use
A customer alleges that an item unexpectedly failed during normal use and caused bodily injury or damaged other property.
A Component Is Defective
A part supplied by another company allegedly fails after being incorporated into the finished product.
Instructions Are Allegedly Inadequate
A customer claims the instructions did not adequately explain safe installation, operation, handling, storage, or use.
A Product Damages Other Property
A qualifying product failure allegedly damages a customer’s building, equipment, furnishings, inventory, or other property.
A Customer Is Injured
A consumer alleges that a defect, design issue, ingredient, component, or other condition of the product caused physical injury.
Multiple Claims Involve One Product
A repeated issue affecting multiple customers can create significant aggregate exposure and may require coordinated claim and recall planning.
Product Liability
Claims Connected to Products
Product liability generally focuses on qualifying bodily injury or property damage allegedly caused by a product after it leaves the insured’s possession.
Products-Completed Operations
Review How Your General Liability Policy Is Structured
Product liability protection may be provided through the products-completed operations portion of a commercial general liability policy, through specialized product liability coverage, or through another commercial insurance structure depending on the business and product.
Build Coverage Around the Products You Actually Sell
What Should a Business Review Before Buying Product Liability Insurance?
Product liability underwriting can depend heavily on what is being manufactured, imported, distributed, or sold; where the products come from; where they are sold; who uses them; annual sales; prior claims; quality controls; contracts; warnings; and the potential severity of a product failure.
Products Sold
Provide a clear description of the actual products, intended use, materials, ingredients, components, price range, and customer base.
Manufacturing & Suppliers
Identify who manufactures the products and components, where they are located, and whether written agreements or insurance requirements are in place.
Annual Product Sales
Sales volume may be an important exposure and rating factor. Insurers may request total revenue and a breakdown by product category.
Where Products Are Sold
Domestic sales, exports, online sales, wholesale distribution, retail sales, and marketplaces can create different underwriting considerations.
Quality Control
Testing, inspections, batch records, supplier verification, complaints, written procedures, and traceability can be important underwriting information.
Warnings & Labels
Review product instructions, labels, warnings, packaging, age restrictions, safety information, and other communications provided to customers.
Imported and Private-Label Products Need Special Attention
Who Is Standing Behind the Product?
When products or components come from outside suppliers, the insurance review should consider the manufacturer, contracts, certificates of insurance, indemnification agreements, country of origin, testing, quality control, and the seller’s role in the supply chain.
Foreign Manufacturers
Imported products may require additional underwriting when the manufacturer is located outside the United States or has limited domestic insurance protection.
Private Labeling
Selling products under your company’s name or brand may increase the likelihood that customers view your business as responsible for the product.
Supplier Insurance
Certificates, additional-insured requirements, contractual indemnification, and supplier insurance may be part of a broader product-risk strategy.
Documentation
Keep supplier records, purchase documents, specifications, test results, batch or lot information, complaints, and other product documentation when appropriate.
Product Liability and Product Recall Are Different
Does Product Liability Insurance Pay for a Product Recall?
Do not automatically assume that a standard product liability policy will pay the business’s own recall expenses. Product recall insurance may be separate and can have specialized triggers, limits, exclusions, and eligibility requirements.
Product Liability
Claims Alleging Injury or Property Damage
Generally focuses on qualifying third-party liability claims involving bodily injury or property damage allegedly caused by the product.
Product Recall
Costs of Removing a Product From the Market
Specialized recall coverage may help with certain qualifying notification, withdrawal, shipping, disposal, replacement, crisis-management, or related expenses depending on the policy.
A Product Liability Policy Does Not Replace Every Business Policy
Related Coverage Your Business May Still Need
General Liability
May address qualifying premises and operations claims in addition to certain products-completed operations exposures.
Commercial Property
May protect qualifying inventory, equipment, machinery, raw materials, furniture, and other physical business property.
Product Recall
May help address certain direct costs associated with withdrawing qualifying products from the marketplace.
Umbrella or Excess Liability
Additional limits may be available above qualifying underlying liability policies when larger product liability limits are needed.
Product Liability Learning Center
Understand the Risk Behind the Products You Sell
Explore practical guides about imported products, private-label businesses, product recalls, suppliers, and how product liability can follow the supply chain.
Adding New Products or Suppliers?
Changes in Your Product Line Can Change Your Liability Exposure
New products, imported goods, different manufacturers, new ingredients, additional sales channels, private labeling, increased revenue, or expanded distribution should be reviewed with your insurance agency.
Product Liability Questions
Product Liability Insurance FAQs
Clear answers about manufacturers, distributors, retailers, imported products, defective-product claims, design defects, warnings, product recalls, suppliers, and product liability insurance.

